When you order plants from us, it's our top priority to make sure they arrive in happy, healthy condition. We ship nursery-grown plants in their grow pots. This way, they experience as little stress as possible during transit. We want you to have a successful and satisfying experience with your plants!

No. First, let your plant acclimate to its new environment. Leave the plant in its spot for a couple of weeks while it gets used to the conditions around it. Repotting immediately when it arrives adds extra stress on the plant after the transit. So it is a big NO.

After a couple of weeks, once your plant has adjusted to its new home - your home's light levels and temperature differ from a greenhouse - you can transplant the plant into another container.

But remmeber it is optional, as long as your plant still has room to grow in its nursery grow pot, and looks happy and healthy, there's no need to do anything else.

Plant Care Library : Just look up the name of your plant here for simple to follow care instructions.

Blogs: Our blog is full of articles to help you care for your plants, from choosing where to put them in your home to how often to water them and more. Explore them here.

Customer Care : If you can't find what you are looking, you can reach our team of plant care experts. Allow following response time for your queries.

Email Support: info@orchid-tree.com | Response Time 1 business day | Business Days Mon-Sat 10am-5.30pm

Whatsapp Support: 919900802332 | Response Time 1 business day | Business Days Mon-Sat 10am-5.30pm

Our live plants are guaranteed to arrive in good condition. If they don’t, we replace them free of charge. It’s normal for plants to show some signs of transit damage but if the damage is beyond normal wear and tear, let us know within 24 hours of receipt of your order and we'll be glad to help. Read our refund and replacement policy here

Remember, it's natural for plants to show minor signs of stress after transit. You can help your plant pick up from its journey by briefly pruning any damage to foliage, such as bown or yellow leaves. By removing the damaged foliage, you give your plant back energy for new, healthy growth. If you need further support with caring for your plant, please contact us .

If your plant arrived healthy but is no longer doing well, reach out to us with photos. We’ll help you figure out what’s happening. Sometimes plants take a few weeks to get used to the new home they’re in: your home or office.

If your plant gets worse during its first two weeks, please send us photos again so we can help you.

We try to display as accurately as possible. However, in some cases, there may be slight differences between what you see on our website and what flowers with you.

The differences are generally due to the light, temperature and nutrients available to the plant at your place. Normally, cooler the temperature you get the best colours and warmer the temperature lighter the colours.

However, if there is a huge difference, let us know immediately to investigate the batch of plants.